Subscription policy
This policy explains how paid tiers, transcription limits, trials, cancellations, and refunds work in Claro.
Claro offers three paid tiers. Pro includes unlimited standard transcription. Pro+ includes unlimited standard transcription plus 15 hours of high-accuracy transcription per month. Pro Ultra includes unlimited standard transcription plus 40 hours of high-accuracy transcription per month.
Only the high-accuracy model counts toward a monthly cap. Standard transcription is unlimited for all paid tiers.
High-accuracy usage resets at the start of each calendar month (UTC). Unused hours do not roll over to the next month. Your current usage is shown in the app so you can see how much time you have remaining.
When your high-accuracy allowance is used up, the option is disabled until the next monthly reset or until you upgrade to a higher tier. You can switch to Standard accuracy at any time and keep transcribing without interruption.
The frontend may show a warning when fewer than 2 hours remain, but the server-side quota is the source of truth.
Pilot or partner accounts may receive a 14-day free trial. No payment method is required for the trial. If no payment method is added before the trial ends, the subscription cancels automatically.
Access granted manually by Claro staff (for testing or pilots) does not create a recurring charge and is controlled through the account's subscription record.
You can cancel your subscription at any time through the Stripe billing portal in Settings. Your access continues until the end of the current billing period, after which your account reverts to the free plan.
First-time subscription charges are refundable in full within 14 days of the purchase date, provided the account has not substantially used paid features during that period (more than 1 hour of transcription or more than 20 AI requests).
Renewal charges are refundable within 7 days of the charge date under the same usage condition — for example, if you forgot to cancel and did not use the service during the renewed period.
Outside of those windows, or once the usage threshold is exceeded, all sales are final except where a refund is required by law.
To request a refund, contact us through the support channel in the product. Approved refunds are processed back through Stripe to the original payment method, and paid access is revoked when the refund is issued.
We may update plan features, quotas, or pricing over time. Changes that reduce your current allowance take effect at the start of your next billing period. If a change materially affects your paid features, we will notify you in advance.
We track monthly transcription usage per account and per model to enforce plan limits. This data is used only to provide the service and enforce quotas; it is not sold or shared for independent use.
Questions about billing, tiers, or transcription limits can be sent to the Claro team through the support or account channel provided in the product.